This user agreement governs the use of be&liv Store online service (hereafter referred to as the Service) provided by Sulattamo Oy (hereafter referred to as the Service Provider). be&liv is registered trademark of Sulattamo Oy.
Contact information of the Service Provider:
+358 9 42 890 186
Your use of the Service constitutes your agreement to the terms contained in this agreement as well as your (hereafter referred to as the User) agreement to comply with these terms.
Service Provider holds the rights of the contents of the Service. Service Provider also reserves the right to alter the content of the Service (including this agreement) without notifying the User.
Ordering from the Service does not require registration.
Service Provider is responsible for the proper handling of the information given by the User and for protecting the User's privacy. The information given by the User will be stored in the client registry of the Service.
Service Provider will not give out the personal information received from users to any outside parties, excluding necessary details to payment gateway providers such as PayPal for payment handling, and the necessary details for shipping companies to fulfill shipping.
The information in the client registry can be used in online direct marketing only if the user has given his consent to it.
The User has the right to view and change his personal information in the Service. If the User wishes to have his personal information removed from the registry, the User must contact our customer service.
The User is responsible for following the terms of this agreement.
The User is fully responsible for any damage caused to the Service, other users or third parties that result from breaking the terms of this agreement, the law or from improper conduct.
The trade agreement is valid once Service Provider has sent the User a confirmation of order by e-mail.
Communication between the parties is handled through e-mail. The User agrees to monitor his e-mail account for the confirmation after placing an order.
The User has the right to cancel his order by e-mail before the order has been delivered. The delivery is considered complete when Service Provider has shipped the order or parts of the order.
When the User has made an order, Service Provider no longer has the right to change the terms of the agreement.
Service Provider reserves the right to decline the order.
The price of the product is the Euro (EUR) price shown on the site with other product information at the time of the order.
Delivery costs will be added to the final price. Delivery costs will depend on the method of delivery chosen by the User, the country of the recipient and the weight or volume weight.
The delivery costs will be shown in the Service before the order is finished.
The Service displays the prices and delivery costs in Euros (EUR). Prices may also be displayed in other currencies, but the payment will be done in EUR, and the payment processor will take care of the currency exchange at the time of the payment. Therefore the actual payment price may be different than the displayed price in other currency than EUR.
When selling and shipping products within the EU, the displayed prices include the value added tax (VAT) determined by Finnish legislation.
When selling and shipping products outside the EU, the recipient of the product is responsible for local taxes, toll fees and other such payments.
Service Provider delivers the sold products to the User based on the delivery agreement made with a third party.
Shipping costs will be added to the order. The shipping costs of each order can be seen in the Shipping & Payment section of the Service.
Time of the delivery depends on the order. The availability of the product, the destination of the shipment and the chosen method of delivery all affect the time of delivery. If delivery times are given, they are estimates, and therefore the Service Provider is not to be held responsible if these time estimates are not met, and the Service Provider cannot therefore refund any lost time due to the international post regulations.
Estimated delivery times are counted from working days only (Mo-Fri).
Custom handling in the receiving end is not included in the delivery time estimates.
The Service Provider is not accountable for delays or indirect damages caused by delays due to force majeure.
The User is obligated to make sure that the content of the order does not violate local import regulations. The Service Provider has the right to remove products from the order, if they are in violation of local import regulations in the given country and will refund these as it sees fit.
The Service Provider reserves the right to deliver the ordered products in separate shipments.
The User is responsible for providing accurate shipping address with the order. If the order needs to be shipped out multiple times, because of insufficient consignee address, the customer is held responsible for all additional costs of the shipping.
The Service Provider is accountable for loss or breaking of products during shipment.
The consumer has the right, granted by the Finnish consumer protection legislation, to cancel his order by notifying the Service Provider via e-mail within fourteen (14) days of receiving the order.
The terms of returns are that:
-The order has been cancelled according to the terms of the trade agreement by notifying the Service Provider via email of it within 14 days after receiving the product
-The product has not been used
-The product is in the condition it was when received, and all parts belonging to the product are included
-The product is packed in its original package and package has not been opened.
The product must be returned immediately after cancelling the order.
When returning a product the client is responsible for transport risks.
The User should notify the Service Provider via e-mail of defective products or products damaged during shipment within 24 hours of receiving the product.
The Service Provider will compensate the defective products or products damaged during transportation primarily by replacing the damaged product with a new, equivalent product. If this is not possible, the User will be compensated for his money in full.
The defect of the product or the damage suffered by the product must be properly described and documented.
The defective or damaged product must be sent to the Service Provider for inspection.
Service Provider will not deliver a new product or compensate for the price of the product until the defect or damage has been verified.
Finnish law will be applied to all disputes arising under this User Agreement.
All disputes arising under this agreement, which cannot be solved by mutual agreement shall be solved in the district court of Helsinki.